Frequently Asked Questions (FAQ)

Last Updated: February 5, 2026

Welcome to Goelvra. This page is designed to provide clear and helpful answers to common customer inquiries. If you cannot find the information you need below, please feel free to reach out to our support team at support@goelvra.com.

🛒 Ordering & Payment

Q: How do I use a discount code?

You can apply your discount code during checkout by following these steps:

• Select the item(s) you wish to purchase and click Add to Cart

• Proceed to checkout by selecting PAY WITH DEBIT/CREDIT CARD (available for both card and PayPal payments)

• On mobile devices, tap Show order summary and enter your discount code

• On desktop, enter the code in the designated field on the right-hand side of the checkout page

• Once applied successfully, continue with payment via PayPal or credit/debit card

Q: What payment methods do you accept?

We support a wide range of secure payment options, including:

• PayPal

• Visa, MasterCard, American Express, Diners Club

• Most major debit and credit cards

• Apple Pay & Google Pay

Q: How much is shipping?

We charge a flat shipping fee of $5.99 USD for all international orders.
Final shipping costs may vary depending on your location or active promotions and will always be displayed at checkout before payment.

🚚 Shipping & Delivery

Q: Do you ship internationally?

Yes. Goelvra offers worldwide shipping. Orders are fulfilled through a global logistics network and dispatched from the warehouse that provides the most efficient delivery route.

Q: How long does delivery take?

Estimated delivery time is typically 10–20 business days after the order has been processed and shipped.

Q: How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number.
You may track your shipment using global tracking platforms such as 17track.net.

Q: Why is my tracking information not updating?

Tracking updates may take 24–48 hours after shipment to appear.
It is also normal for tracking to temporarily pause while the package moves between carrier facilities.

Q: Why did my order arrive in multiple packages?

If your order includes multiple items, they may be shipped separately from different fulfillment centers to ensure faster delivery. Each parcel will have its own tracking number sent via email.

🔄 Order Changes & Cancellation

Q: Can I change my shipping address or order details?

Order modifications are time-sensitive. Please contact us immediately at support@goelvra.com and include:

• Your order number

• Your email used for purchase

• The correct updated information

We will do our best to assist if your order has not yet entered the shipping process. Once shipped, changes are no longer possible.

Q: Can I change item details such as size or color?

Changes to product details must also be requested urgently and include:

• Order number

• Order email

• Requested modifications

Such requests can only be handled before the order enters fulfillment.

Q: Can I cancel my order?

Orders can only be canceled before they are dispatched.
A processing fee may apply. Once shipped, cancellation is no longer available.

📦 After-Sales Support

Q: What should I do if my item arrives damaged?

Please contact support@goelvra.com and provide:

• Order number

• Photos or videos showing the damage

• A clear image of the shipping label

Q: What if my product has a quality issue or defect?

Kindly send us:

• Order number and email

• A detailed description of the issue

• Supporting photo or video evidence

Q: What if I received the wrong item or missing items?

Please provide:

• Order number and email

• A photo of the incorrect item or details of missing products

Our team will review and resolve the issue promptly.

📩 Account & Communication

Q: I did not receive my order confirmation email. What should I do?

Please check your spam or junk folder first. If it is still missing, contact us at support@goelvra.com with the name and email you may have used at checkout. We will help locate your order and resend the confirmation.

Q: I have not received my tracking number yet. What should I do?

Tracking numbers are typically issued within 1–2 business days after order processing. If you have not received it after this period, please check your spam folder or contact support for assistance.