Shipping policy

Shipping Information 
Last Updated: February 5, 2026

Welcome to Goelvra. Below is a clear summary of how we handle order processing, shipping, and delivery so you can better understand what to expect after placing an order.

📦 Order Processing & Delivery Time

Processing Time:
All orders are typically prepared and handed over to carriers within 1–3 business days.

Shipping Time:
Once dispatched, delivery generally takes 10–20 business days depending on destination and logistics conditions.
Orders placed on weekends will begin processing the following Monday.

🌍 Shipping Fees & Coverage

Shipping Cost:
A fixed shipping fee of $5.99 USD applies to all orders.

Delivery Regions:
We offer worldwide shipping.

Fulfillment Locations:
Orders are shipped from our fulfillment centers located in the United States, Canada, Australia, and the European Union, or directly from partner production facilities to optimize delivery efficiency.

📍 Order Tracking

Tracking Notification:
Once your order has shipped, you will receive an email containing your tracking number.

Tracking Platform:
You may track your shipment using global tracking services such as www.17track.net.

Activation Time:
Please allow a few business days for tracking details to become active after dispatch.

⏳ Shipping Delays & Tracking Updates

Normal Tracking Gaps:
It is common for tracking updates to pause temporarily. If the last update is within 7 days, your shipment is still in transit.

When to Reach Out:
If there are no tracking updates for more than 7 consecutive days, please contact our support team.

External Factors:
Delays may occur due to customs inspections, weather conditions, or carrier disruptions beyond our control.

✍️ Order Modifications & Split Shipments

Split Deliveries:
Orders containing multiple items may be shipped in separate parcels to speed up delivery. Each package will have its own tracking number.

Order Changes Window:
Any modifications (such as address or item changes) must be requested within 12 hours of placing the order.

Required Information:
Please include:

  • Order Number

  • Order Email

  • Details of requested changes

Please note that changes cannot be guaranteed once the order enters the fulfillment stage.

📦 Delivery Issues

Missed Delivery Attempts:
If you are unavailable at delivery, the carrier may leave a notice. Please contact your local postal service using your tracking number for redelivery arrangements.

Lost Packages:
If a carrier confirms the parcel is lost in transit after investigation, we will arrange a replacement at no additional cost.

Marked Delivered but Not Received:
We are unable to take responsibility for parcels that are confirmed as delivered but later reported missing or stolen.

📌 Disclaimer

By completing a purchase with Goelvra, you agree to the following conditions:

  • Estimated Delivery Times: All shipping timelines are approximate and may vary. We are not liable for delays caused by customs, carriers, or external logistics disruptions.

  • Customs & Import Fees: Any import duties, taxes, or customs charges are the responsibility of the buyer and are not included in product or shipping prices.

  • Address Responsibility: Customers must provide accurate and complete shipping details. We are not responsible for delays or losses caused by incorrect addresses.

  • Delivery Completion: Responsibility ends once tracking confirms successful delivery by the carrier.

✉️ Customer Support

For any questions or assistance, please contact us:

📧 support@goelvra.com
📞 Customer Service: +1 (572) 229-4208

Please include your order details when reaching out to ensure faster and more accurate support.

📮 Return Shipping Address (Only if Authorized)

Hong Kong Beacon Limited:FLAT/RM 917B BLOCK A 9/F,NEW MANDARIN PLAZA,
NO 14 SCIENCE MUSEUM ROAD,TSIM SHA TSUI, HONG KONG