Refund Policy

Return Policy - Your Questions Answered
Last Updated: February 5, 2026

Thank you for choosing Goelvra. We aim to keep our policy straightforward and transparent. If you need assistance regarding your order, please contact us first at support@goelvra.com, or reach our customer service at +1 (572) 229-4208.

1. What is your return policy?

All purchases are considered final. We do not accept returns or offer exchanges due to change of mind, personal preference, or similar reasons.

However, we will take responsibility in cases where:

  • The product has a confirmed quality defect, or

  • An incorrect item was shipped

In such situations, we will provide an appropriate resolution.

2. What should I do if I receive a damaged, defective, or incorrect item?

We are committed to resolving any genuine product issues efficiently. Please follow the steps below:

  1. Check your order immediately upon delivery and notify us within 7 days of receiving it.

  2. Contact us via support@goelvra.com or +1 (572) 229-4208, including:

    • Your Customer Service Number: +1 (572) 229-4208

    • A clear explanation of the issue

    • Photo or video evidence showing the damage, defect, or incorrect item

  3. Wait for our response. Our team will review your case and propose a suitable solution, which may include:

    • Product replacement

    • Partial refund

    • Full refund

3. Do you allow size or color exchanges?

We do not support direct exchanges for size, color, or preference changes.

Replacement items are only issued when a claim is approved due to verified damage or manufacturing defects upon arrival.

4. Can I return items without prior approval?

No. Please do not send any products back without written confirmation from our support team.

Unapproved returns will not be accepted, processed, or refunded. This is necessary for operational and security reasons.

5. How can I contact customer support?

For any questions or order-related assistance, you may reach us at support@goelvra.com or call +1 (572) 229-4208.

Our team is committed to providing timely and effective support to ensure a smooth customer experience.

Return Shipping Address (Only if Authorized)

Hong Kong Beacon Limited：FLAT/RM 917B BLOCK A 9/F,NEW MANDARIN PLAZA,
NO 14 SCIENCE MUSEUM ROAD,TSIM SHA TSUI, HONG KONG